General Terms and Conditions

1. Identification of the Service provider

The Service is provided by Manuel Domínguez Vázquez, a natural person, with tax ID (NIF) 70078501P and an address for the purposes of notifications at Calle Emilio Tuñón 1, Portal 2, 3J, 28760 Tres Cantos (Madrid) (Spain). You may contact the provider at the email address privacidad@interviewcrusher.com.

From the moment the provider registers as a self-employed worker (autónomo) and/or becomes subject to additional tax obligations, this information will be supplemented with their status as a sole trader and the corresponding tax details (IAE heading, applicable VAT regime and, where applicable, commercial or professional registry number), which will be updated in this same document and in the Legal Notice.

2. Purpose and description of the Service

The Service consists of a tool for artificial intelligence (AI) assisted job interview simulation and the generation of feedback and guidance («coaching») based on the user's answers and, where applicable, on the professional information they provide (for example, their résumé).

The user acknowledges and accepts that the simulation is intended purely as guidance and practice. The Service does not guarantee obtaining employment, passing any real selection process, or any specific professional or academic result, nor does it constitute employment, legal, psychological or any other type of regulated professional advice.

3. How credits work

The Service is consumed through a system of credits. As a general rule, 1 credit is approximately equivalent to 1 interview or use of the Service, as detailed in the purchase panel before each transaction. The indicative rate per credit is around €0.30 to €0.50, without prejudice to the specific price in force shown at the time of purchase.

Credits do not constitute electronic money or a means of payment, have no monetary value outside the Service, are not exchangeable for money or transferable to third parties, and are non-refundable except in the cases expressly provided for by law or by these Terms.

3.1. Validity and expiry of credits

The validity of credits depends on their origin, and is clearly communicated before purchase:

• Credits included in a subscription: they are allocated for each billing cycle and must be used within that cycle. Unused subscription credits expire at the end of the cycle and do not carry over to subsequent periods, since they form part of a recurring usage plan contracted for that specific period.
• Credits purchased in packs: they are valid for [X] months from the purchase date of the corresponding batch. After that period, unused credits from that batch expire.

The user may consult their credit balance and expiry date at any time from their user panel.

4. Subscriptions

If the user contracts a subscription, it will renew automatically for periods equal to the one initially contracted, at the price in force, unless previously cancelled by the user before the renewal date.

Cancellation is simple and free of charge and can be carried out at any time from the user panel. After cancellation:

• The subscription will remain active until the end of the period already paid for, with no new charges being made.
• The user keeps their subscription credits until the end of the cycle already paid for, subject to their ordinary expiry pursuant to clause 3.
• Cancellation does not entitle the user to a refund of the current period already started, without prejudice to the right of withdrawal in clause 5 and to the consumer's legal rights.

5. Right of withdrawal

If you contract as a consumer or user, you have the right to withdraw from the contract within 14 calendar days without giving any reason, in accordance with article 102 of the TRLGDCU. The period will run from the conclusion of the contract (purchase of credits or subscription).

To exercise the right of withdrawal, it will be sufficient to communicate your decision to us by means of an unequivocal statement (for example, a letter or an email to the address indicated in clause 1). You may use the model form set out in Annex A to these Terms, although its use is not mandatory.

5.1. Exception for digital content and services

In accordance with article 103, point m), of the TRLGDCU, the right of withdrawal will not apply to the supply of digital content or digital services not provided on a tangible medium where the following three conditions are met:

• (a) that performance of the service has begun;
• (b) that such performance has begun with the consumer's prior and express consent; and
• (c) that the consumer has acknowledged that, once the service has been performed, they lose their right of withdrawal.

Therefore, before consuming a credit or starting an interview, the user will be asked to voluntarily tick a box that will not be pre-ticked by default, with wording to the following effect:

«I request that the service (the interview or the use of the credit) be performed immediately and I acknowledge that, once the credit has been consumed, I lose my right of withdrawal with respect to that consumption.»

As long as the user has not given such express consent or has not started the consumption, they will fully retain their right of withdrawal over unused credits, with the consequent refund of the amount paid for those credits.

6. Payments and security

Payments are processed through an external payment provider, which may be a payment gateway (such as Stripe) or a Merchant-of-Record or reseller (such as Paddle or Lemon Squeezy). The provider does not store or have access to your full card details, which are processed directly by the payment provider in secure environments.

Payment transactions are carried out applying, where appropriate, strong customer authentication (SCA) in accordance with Directiva (UE) 2015/2366 (PSD2) and the Reglamento Delegado (UE) 2018/389 (Delegated Regulation).

Where the charge is made through a Merchant-of-Record, it acts as the seller vis-à-vis the consumer for the purposes of the transaction and assumes the management of invoicing and the charging and settlement of the applicable indirect taxes (including VAT or other equivalent taxes). In such a case, the Merchant-of-Record's purchase and invoicing conditions supplement these Terms.

7. Prices and taxes

The applicable prices will be those in force and published in the purchase panel at the time of contracting. For consumers, prices will be shown with applicable indirect taxes included where these must be charged.

Should the charge be managed through a Merchant-of-Record, it will be the one that determines and charges the corresponding taxes according to the consumer's jurisdiction. The reference currency is the euro (EUR), without prejudice to the currency that, where applicable, the payment provider applies depending on the user's country.

8. Pre-contractual information and contracting process

Before completing the purchase, the user is provided with the pre-contractual information required by article 97 of the TRLGDCU (characteristics of the Service, total price, payment conditions, duration and, where applicable, renewal and cancellation conditions, and the existence or absence of the right of withdrawal).

The contracting process ends with the activation of the order confirmation button, which is labelled unequivocally with the wording «order with obligation to pay» (or an equivalent formula that unambiguously indicates the obligation to pay), in accordance with article 98.2 of the TRLGDCU.

Once contracting is completed, the user will receive confirmation of the contract on a durable medium(email), including, where applicable, confirmation of the prior consent and of the acknowledgement of loss of the right of withdrawal described in clause 5.

9. Legal age and capacity to contract

The Service is intended exclusively for persons over 18 years of age with the legal capacity to contract. By accepting these Terms, the user declares that they meet that age requirement and have full legal capacity.

10. Conformity of the Service and liability

The provider will deliver the Service in accordance with the conformity requirements for digital content and services (Directiva (UE) 2019/770, transposed into the TRLGDCU). If the Service is not in conformity due to a cause attributable to the provider, the user will be entitled to the corresponding legal remedies, which may consist of correcting the defect, restoring credits that were defectively consumed, a price reduction or a refund, as appropriate.

Limitation of liability. To the maximum extent permitted by law, the provider will not be liable for indirect damages or loss of profit arising from the use of the Service. In no event is the provider's liability excluded or limited for wilful misconduct, gross negligence, damage caused to the life, physical integrity or health of persons, or any other liability that cannot be excluded under the law, in all cases respecting the provisions of articles 82 and 86 of the TRLGDCU on unfair terms.

Specific disclaimer regarding AI. The Service uses artificial intelligence models whose responses are for guidance only and may contain errors or inaccuracies. The feedback generated does not guarantee being hired or any result in real selection processes and does not constitute professional advice(employment, legal, medical, psychological or otherwise). The user is responsible for the use they make of such information.

11. Intellectual property and licences

User content. The user retains all rights over the résumé and other content they provide. By uploading it, they grant the provider a limited, non-exclusive, revocable and free licence for the sole purpose of providing the Service (processing their data to generate the simulation and the feedback). This licence does not include the use of their content for training artificial intelligence models.

Third-party data. The user warrants that they are entitled to upload their résumé and any third-party data it may contain (for example, references, former employers or contacts), and that they have the necessary legal basis to do so, holding the provider harmless against claims arising from the lack of such entitlement.

Generated feedback. The user may freely use, for their personal and professional purposes, the feedback and materials that the Service generates from their answers. The user acknowledges that, given the nature of AI, the generated output may not be original or free of third-party rights, so they should verify it before using it in contexts where this is relevant.

12. Suspension and termination for misuse

The provider may suspend or cancel access to the Service in the event of misuse, including: breach of these Terms, fraud, unauthorised third-party use, attempts to compromise the security of the Service, unlawful conduct, or automated or abusive use. Where possible and proportionate, the user will be notified in advance and given the opportunity to remedy the situation. These measures will apply without prejudice to the rights to which the user is entitled as a consumer.

13. Applicable law and dispute resolution

These Terms are governed by Spanish law and, where applicable, by the law of the European Union. Where the user acts as a consumer, the jurisdiction of the consumer's domicile will have competence, without any express submission to a different jurisdiction being imposed.

Prior to judicial proceedings, the consumer may resort to alternative dispute resolution mechanisms, including the Consumer Arbitration System (Sistema Arbitral de Consumo) in Spain. In cross-border disputes within the European Union, the consumer may obtain assistance through the European Consumer Centres Network (ECC-Net).

14. Use of artificial intelligence

The Service is based on artificial intelligence systems. The transparency information required by article 50 of the Reglamento (UE) 2024/1689 (Artificial Intelligence Regulation) is available in the Legal Notice.

15. Related documents

These Terms are supplemented by the following documents, which the user declares they are aware of and accept:

• Legal Notice
• Privacy Policy
• Cookie Policy

Annex A. Model withdrawal form

(You should only complete and return this form if you wish to withdraw from the contract. Its use is optional.)